In case of change, the Buyer has the right to return the goods within 30 (thirty) calendar days from the date of delivery. In this case, the money paid is returned to the Buyer. Returns apply only to e-cigarette kits.
Upon return of the goods, the money will be refunded minus the price of the wear parts. Improperly used, damaged goods that have lost their aesthetic appearance will not be returned.
After purchasing a product of incorrect quality, the Buyer has the right to return it within 7 (seven) working days from the date of delivery of the product. In this case, the defective product will be replaced free of charge or the money paid will be refunded to the Buyer.
In order to return the product in the above cases, you need to inform us by e-mail. e-mail: firstname.lastname@example.org or tel .: 8 611 52900.
Daiktų grąžinimas vyksta vadovaujantis 2001 m. birželio 29 d. Lietuvos Respublikos Ūkio ministro įsakymu Nr. 217 „Dėl daiktų grąžinimo ir keitimo taisyklių patvirtinimo” ir Lietuvos Respublikos Ūkio ministro įsakymu Nr. 258 patvirtinų „Daiktų pardavimo ir paslaugų teikimo, kai sutartys sudaromos naudojant ryšio priemones, taisyklių“ numatyta tvarka. Šiuo atveju prekių grąžinimo išlaidas apmoka Pirkėjas.
The following conditions must be met when returning the goods:
1. the goods must be returned in the packaging in which they were delivered. The packaging must be undamaged, clean, properly prepared and packaged;
2. the goods must be undamaged by the Buyer;
3. the product must not have lost its commercial appearance (undamaged label, peel-off protective film, etc.) (this item does not apply in the event of the return of a defective product);
4. the returned goods must be in the same configuration as received by the Buyer;
5. When returning the product, it is necessary to submit the document of its purchase and the completed return document, which will be sent to you after notifying the return by e-mail. email email@example.com
The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the established procedure for returning the goods.
The Seller will pick up the returned goods in Vilnius on working days from 10.00 to 17.00 and it will not cost the Buyer anything. In other cities, the Buyer sends the goods to him in the most convenient ways, the Seller does not refund the shipping price.
The amount paid shall be refunded no later than 15 days after signing the refund form. Amounts paid for the delivery of goods are not refunded to the Customer.
All e-cigarettes come with a 1-year warranty. If the product breaks during the warranty period, the repair is free of charge.
General warranty conditions
The warranty is valid from the date of sale of the device, unless the contract provides otherwise.
The warranty includes free repair of the technical equipment of the device, replacement with a new device that is not inferior to the technical characteristics during the warranty period. E-shop earomatas.lt reserves the right to refuse to apply the warranty if the instructions for use of the device are violated. When the seller replaces an item or its component within the specified warranty period, the new item or component is subject to a continuous warranty period.